Does The Pod bundle comes with the silicone strap?
No, our The Pod bundle comes with our Signature nylon strap and a silicone container. The silicone strap is available as an add-on.
Last updated: September 26, 2022 03:10
What’s the difference between the Pod and a thermos flask?
The Pod allows you to pack your food separately and prevent them from getting soggy - all in one Pod. A thermos flask does not give you the flexibility to pack your food separately, which is a hassle as it makes you carry a bunch of containers around. It also has a wide diameter of 13cm which is equivalent to a soup-bowl-size opening.
Last updated: September 26, 2022 03:10
Is the Pod very big?
No, while being magically smaller than an iPad, the Pod has the capability to hold up to 1,500ml worth of food!
Last updated: September 26, 2022 03:10
Will my food spill?
No, the Pod is made to be vacuum insulated and leak proof.
Last updated: September 26, 2022 03:10
How do I pledge?
In order to pledge, click that green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward. Enter your payment information and click on the “Pledge” button and you’ll be all set!
Last updated: September 26, 2022 03:10
How much does shipping cost?
Shipping cost varies depending on your country. You may refer it to our shipping table reflected on our Kickstarter page.
Last updated: September 26, 2022 03:10
What are the payment methods available?
You can use any credit or debit card associated with Visa, MasterCard or American Express, as well as Discover, JCB and Unionpay Cards.
Last updated: September 26, 2022 03:10
When is my card charged?
Your card will be charged only after the project ends. If the project is cancelled, you will not be charged.
Last updated: September 26, 2022 03:10
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.